Pricing

You pay a share of what we actually recover

ShipKeep is a gain-share service. There is no software licence to buy and no retainer — we are paid out of money that would otherwise have stayed with the carrier.

If we don’t recover anything, you don’t pay anything.

ShipKeep is paid a percentage of the refunds a carrier verifiably credits back to your account. Nothing else.

No subscription: There is no monthly platform fee and no seat licensing.
No upfront audit fee: The initial review costs you nothing.
No recovery, no invoice: If a week produces no verified credits, that week costs you nothing.
Verified credits only: We bill against what the carrier actually approved, not what we claimed.

Our share is a percentage of verified recoveries, agreed before we start. Ask us for the rate that applies to your volume.

How billing works

We file refund claims weekly as your invoices post. When a carrier approves a claim, the credit is applied directly to your carrier account — the money never passes through ShipKeep.

We then reconcile each credit against what the carrier actually approved. Carriers frequently approve an amount different from the one claimed, and we invoice against the approved figure, never the requested one. You receive an itemised statement showing each recovered shipment.

Questions

Frequently asked questions

How do you access our invoices? Do you need our carrier login?

FedEx and UPS do not offer invoicing APIs, so we retrieve invoices by logging into your carrier billing profile. You add ShipKeep as a user on your FedEx Billing Online and/or UPS Billing Center account. We do not need, and do not ask for, your personal credentials.

Do we have to upload invoices every week?

No. After the one-time access setup, you do nothing. We retrieve invoices as they post. There is no portal for you to log into and no weekly task on your side.

What does it cost if you recover nothing?

Nothing. We are paid a percentage of refunds the carrier verifiably credits to your account. A week with no recoveries produces no invoice.

Which FedEx and UPS shipments actually qualify?

Only services that currently carry a money-back or service guarantee — mostly next-day air and international. The tables above list the current status for each service. The carriers change this, sometimes with little notice, which is why we publish the list and the date we last checked it.

Does FedEx or UPS refund late deliveries automatically?

No. On guaranteed services the refund is available, but it is not issued on its own. Someone has to identify the late shipment and file a claim inside the filing window — typically 15 days.

How do we know the recoveries are real?

We reconcile every claim against the credit that actually appears on your carrier invoice. The amount a carrier approves often differs from the amount claimed, and we bill against the approved figure, not the requested one.

We may have waived our guarantee. How do we check?

It is usually in your carrier pricing agreement, often in the section covering discounts or incentives — look for language waiving the money-back or service guarantee. If you are not sure, say so on the form. We can usually tell from a few weeks of invoices, and if you have waived it we will tell you rather than take you on.

Does filing claims hurt our carrier relationship or our discounts?

No. We are not disputing charges or challenging your rates. We are using the guarantee programs the carriers themselves offer and publish. A refund request on a guaranteed service is a normal, expected part of how those programs work.

What happens if a carrier suspends a guarantee mid-contract?

Carriers do this, and did as recently as this past year. Shipments tendered while a guarantee is suspended are not claimable. We track the suspension and reinstatement dates and simply stop claiming the affected services until the guarantee returns.

Do you audit ground shipments?

No. Ground services do not carry a money-back guarantee, so there is nothing to claim. If ground is most of your volume, we are probably not a fit.

How long does onboarding take?

Once you grant billing portal access, we can begin auditing with your next weekly invoice. The setup itself is usually a single short call.

Can we cancel?

Yes, at any time. There are no long-term contracts. Since we are only paid out of refunds we actually recover, there is nothing to unwind if you stop.

Can you provide our invoice data in another format?

Yes. Since we already retrieve your weekly invoices, we can normalize that data and deliver it to a system you designate. It is a secondary service — ask and we will scope it.

Check eligibility

See if your shipments qualify

Six questions. We review your answers and reply either way — including a plain “this won’t work for you” if that’s the honest answer.

No upfront fee and no obligation
We tell you if you’ve waived your guarantee
Prefer to talk? 314-229-4619